SmartTrips.app paid plans (Premium, Premium Pro, and Unlimited) are recurring digital subscriptions. You choose a monthly or yearly interval, and the subscription automatically renews at that interval until you cancel. Prices, the renewal interval, and applicable taxes are shown at checkout before you confirm.

You can cancel a paid subscription anytime through the billing portal or by contacting support@eastbase.studio. Cancellation stops future renewals; paid access normally remains available until the end of the current billing period. Signup-promotional access is separate, requires no payment, and expires without a charge.

Upgrading to a higher tier takes effect immediately and may include an immediate prorated charge for the higher tier. Downgrading takes effect at your next renewal, when the lower price applies; downgrades are not prorated and do not create a partial-period refund.

Premium Pro and Unlimited include a monthly allowance of Trip Visuals credits that refreshes each month and does not roll over. Optional one-time Trip Visuals credit packs are consumable and are used only after your included monthly credits are exhausted. Used or unused credits, whether included or purchased, are generally non-refundable.

Refund requests are reviewed case by case. We generally consider refunds for accidental duplicate purchases, billing errors, technical issues that prevent reasonable use of paid features, or requests required by applicable consumer law.

To request a refund, contact support@eastbase.studio with your account email, your Lemon Squeezy transaction or receipt details, and a short explanation of the issue.

Payments are processed by Lemon Squeezy as merchant of record, and your purchase may also be subject to Lemon Squeezy’s buyer terms shown at checkout. Lemon Squeezy can also help buyers with subscription and refund questions through its buyer support channels.

If a refund is approved, it is issued to your original payment method through Lemon Squeezy, usually within about 5–10 business days after approval, though bank, card, and payment-provider processing times vary.

Unless required by law, partial billing periods, unused AI quota, unused exports, unused or already-consumed Trip Visuals credits, and dissatisfaction after substantial use may not qualify for a refund.

We do not provide travel reimbursement for costs such as bookings, transport, lodging, activities, missed reservations, or other expenses related to a trip plan.

We may update this refund policy as the product, pricing, billing provider, or applicable requirements change. The policy in effect at the time of purchase or renewal will guide refund review unless a newer policy is more favorable to you or applicable law requires otherwise.